Policies

 

Pricing:
Engraving costs will vary with each project, depending on the product to be engraved, complexity of text, layout, artwork and logos.

Order Processing:
All order information must be submitted via email. This ensures accuracy of design and text. We do not accept verbal engraving information. If you have a deadline, we will expedite within reason, at no additional charge. A lead time of one to two weeks is usually sufficient for most standard orders.
Give us a call at 1-218-879-5772 or email for details.

Artwork and Logos:
Artwork and logo images for engraving must be submitted as a black and white image with no gray or half-tones. All files should be high resolution (300 dpi) and are best submitted as .bmp, .tif, .jpg or .gif. If you are unsure how to format and submit your artwork, information is available on our Artwork Guidelines page, or we can guide you through the process. One time logo charges vary based on complexity.

Payment:
Orders placed must be paid by credit card or bank transfer through Pay Pal or by a check sent via postal mail to: Jim & Sandy Crowley, 913 Granite Street, Cloquet, Minnesota. If you would like to submit payment in a different manner, call us at 1-218-879-5772. Payment must be received prior to project completion.

Back Orders:
You will be notified immediately of any items on back order.

Shipping:
Items will be mailed via USPS or ship UPS ground. We have access to all major carriers.

Returns:
Engraved items are non-returnable! Should we make an error, return the item to us via prepaid ground shipping and we will correct and return the item. Enclose or email a receipt and we will refund those shipping costs.

Damage Claims:
All claims must be filed directly with the delivering carrier. Retain all original cartons for inspection by shipping agent. If you feel you are not receiving prompt attention from the carrier, please call us at 1-218-879-5772 and we will assist you.

Privacy:
Engravable Images is committed to protecting your privacy. We use the information we collect about you to process orders only. We do not share this information with others at any time for any reason.

 

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Contact us:

Jim & Sandy Crowley
913 Granite Street,
Cloquet, Minnesota

218-879-5772
email Jim & Sandy
engrave@cpinternet.com